FAQ

I FORGOT MY PASSWORD

If you have lost or forgotten your password please click on the “FORGOT PASSWORD?” option on the login page for the APP or on the online login page, then follow prompts.

I CANNOT GET A LOCATION

FROM MY ASSET

The device may not be able to provide a location should the asset be in an area with poor mobile network coverage, such areas can be underground car parks, multi storey carparks and regional areas. The device may also be unable to respond to a location or status request in the event the unit has lost a power connection, this may occur if the vehicle experiences a power spike and the fuse of damaged or the system is tampered with. Please contact our Customer Service Officers to register a service job should this occur.

THE LOCATION MY ASSET

IS PROVIDING IS WRONG

The device may provide an incorrect location in the event the GPS signal is weak or the signal is interfered with the co-ordinates may be incorrect. Some common examples of interference are garages and covered carparks, in particular metal rooves cause a redirection of the GPS signal. Should this occur please allow the asset to rest for 10 minutes and try the location again. Should the issue persist please contact our Customer Service Officers.

WHAT DO I GET WITH MY

QUIKPROTECT ASSET

RECOVERY SOLUTION?

The QuikProtect Asset Recovery Solution provides life time asset recovery in the event of a theft. Upon confirmation of the police event number you will be provided with live online tracking details and our QRC staff will liaise direct with the local authority to help recover your asset.

I HAVE NOT RECEIVED ANY

ACCOUNT OR ACTIVATION

INFORMATION

The QuikProtect Asset Recovery Solution is completely automated and all activations are emailed to the nominated address. As a generic email address is used some spam filters may collect the email before it reaches your inbox. Please check your junk/ Spam folder. In the event you are unable to find it please contact our staff with your vehicle registration number and the name it was activated under.

CAN I UPGRADE TO LIVE

TRACKING OR ALARM

MONITORING? DO I NEED TO

DO IT STRAIGHT AWAY?

The QuikProtect Asset Recovery Solution is completely automated and all activations are emailed to the nominated address. As a generic email address is used some spam filters may collect the email before it reaches your inbox. Please check your junk/ Spam folder. In the event you are unable to find it please contact our staff with your vehicle registration number and the name it was activated under.

CAN I SWAP MY DEVICE

FROM LIVE TRACKING TO

QUIKPROTECT? IF SO, DOES

IT HAVE A COST?

Not all devices are compatible with the QuikProtect Asset Recovery Solution. To determine if your device is compatible please contact our Customer Service Officers to discuss further. Should the device be compatible you will be required to pay an annual subscription of $99.00.

HOW CAN I CANCEL MY

SERVICE?

All cancellations are required in writing. Please include your complete account details and email accounts@atga.com.au. Upon cancellation you will be provided written confirmation. Please note once a device has been cancelled for longer than 30 days the associated SIM will be cancelled and a technician will be required to visit the asset should you wish to reactivate the service in the future. If you wish to suspend your service for a period of time please contact our Customer Service staff.

Contact Us

If you have any questions or comments, please leave us a message below and we will get back to you as soon as we can!